![]() Tell me if I’ve missed anything.Ģ) Give special attention to Change Statements. Also, it can provide a stepping stone towards change.ġ) Begin with a statement indicating you are making a summary. Summarizing helps to ensure that there is clear communication between the speaker and listener. They can be used throughout a conversation but are particularly helpful at transition points, for example, after the person has spoken about a particular topic, has recounted a personal experience, or when the encounter is nearing an end. Summaries are special applications of reflective listening. An understated reflection may help a person to explore a deeper commitment to the position or belief. An overstated reflection may cause a person to back away from their position or belief. Also, at times there are benefits to over-stating or under-stating a reflection. Varying the levels of reflection is effective in listening. Reflection of feeling: Listener emphasizes emotional aspects of communication through feeling statements.Paraphrasing: Listener makes a restatement in which the speaker’s meaning is inferred.Repeating or rephrasing: Listener repeats or substitutes synonyms or phrases, and stays close to what the speaker has said.In general, the depth should match the situation. There are three basic levels of reflective listening that may deepen or increase the intimacy and thereby change the affective tone of an interaction. This may feel presumptuous, yet it leads to clarification and greater exploration, whereas questions tend to interrupt the client’s flow. The listener’s voice turns down at the end of a reflective listening statement. Reflective listening is meant to close the loop in communication to ensure breakdowns don’t occur. Listener gives a different interpretation to what the words mean.Listening breakdowns occur in any of three places: It includes an interest in what the person has to say and respect for the person’s inner wisdom. This is a way of thinking that accompanies good reflective listening. It is vital to learn to think reflectively. Examples are misinterpreting what is said or assuming what a person needs. Sometimes the “skills” we use in working with clients do not exemplify reflective listening but instead serve as roadblocks to effective communication. Reflective listening appears easy, but it takes hard work and skill to do well. It is the pathway for engaging others in relationships, building trust, and fostering motivation to change. Reflective listening is a primary skill in outreach. If I were in your shoes, I don’t know if I could have managed nearly so well.You handled yourself really well in that situation.You are clearly a very resourceful person.I appreciate that you are willing to meet with me today.To be effective, affirmations must be genuine and congruent. ![]() Affirmations build confidence in one’s ability to change. What have you tried before to make a change?Īffirmations are statements and gestures that recognize client strengths and acknowledge behaviours that lead in the direction of positive change, no matter how big or small.What do you think you will lose if you give up _?.What are the good things about _ and what are the less good things about it?. ![]()
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